Ordering & Customization
Do you have a minimum quantity?
Minimum quantities vary by product. Some items can't be produced as single pieces. The minimum for each item is shown on its product page and on the collection pages.
Can I order multiple colors, styles, and sizes together?
Yes. With our design-online tool you can create any combination you like. For upload-your-logo orders, you can mix and match any colors within a style to meet the minimum quantity.
Can I add names or a second logo?
Yes. You can add an individual name to the back of each item, or a second logo (or the same logo front and back). This is $5 per item, or $3 per item on volume orders.
Can I put a different name on each item?
Yes, and orders where only the name changes still qualify for volume pricing. Design one item with the font and placement you like, then add your list of names in the Special instructions box on the cart page with the correct number of items in your cart. If you have dozens or hundreds of names, contact us and we'll set the order up for you.
Can I change my order?
Changes can be made before your order is engraved. Please notify us as soon as possible with any change requests.
Will you engrave an item that I supply?
We take customer-supplied items on a case-by-case basis, with a minimum of 12 pieces. Items must be new and unused, and you're responsible for shipping both ways. Pricing is quoted per job — contact us with the details and we'll come back to you.
Pricing & Fees
Do you charge setup or artwork fees?
Design-online products have no setup fees and no artwork fees. Upload-your-logo products may carry a setup fee, which varies by item and is charged once per order for each item in it. Any setup fee is included in your quote.
Do you offer bulk or volume discounts?
Yes. Volume pricing applies when your items share the same main design — including orders where only the name changes from piece to piece. Orders made up of completely different designs don't qualify. Each product page shows that product's volume pricing and minimum quantity, and your discount is applied automatically in your cart.
How do I get a price for a large order?
Contact us with your product, quantity and artwork and we'll send you a quote. You don't have to wait for one — the same volume pricing we quote is applied automatically in your cart, so you can design and order online at the same price straight away.
Do you charge sales tax, and can you handle a tax-exempt order?
We charge sales tax only in the state of Georgia. If your organization is tax-exempt, send us your exemption certificate and we'll apply it to your order.
Artwork & Proofs
What artwork file formats do you accept?
We accept AI, EPS, SVG, PDF, and high-resolution PNG or JPEG. Vector formats (AI, EPS, SVG, PDF) give the sharpest engraving and are preferred.
Will I see a proof before my order is made?
For design-online orders, proofs are available on request. Email us, or add a note in the Special instructions box on the cart page, and we'll send a digital proof for your approval. For upload-your-logo orders through Merch by Etchified, every order includes professional artwork preparation and a digital proof submitted for your approval before anything goes into production.
Why doesn't my logo show up in the customizer properly?
Laser engraving is a single-color process, which can be tricky to simulate for full-color logos. See our laser engraving artwork best-practices page for guidance.
Can you print in color?
Laser engraving is a single-tone process — it removes the coating to reveal the material underneath, so it can't reproduce color. That applies to our engraved drinkware, including YETI. We do offer full-color printing on selected products, including ceramic mugs and hard goods such as golf balls and power banks. Where full-color printing is available, it's shown on the product page.
Are there designs you cannot engrave?
We cannot engrave copyrighted logos (e.g. NHL, NFL, Harley-Davidson) without permission or affiliation, or any racist, homophobic, or otherwise hateful imagery or phrases. If these are requested we will contact you for updated artwork or refund the order.
Production & Turnaround
How long does it take to make my order?
Orders under 12 pieces typically ship within 1–3 business days. Orders of 12 or more pieces ship in 5–7 business days. These are production times and do not include shipping transit.
Can you rush an order?
Rush processing is available on request. Contact us with the items you want, the quantity, and the date you need them in hand, and we'll confirm whether we can meet it.
Shipping & Pickup
How much is shipping in the USA?
We offer free ground shipping in the United States on orders over $200 USD. Expedited options are available at checkout.
How much is shipping in Canada?
We offer free standard shipping in Canada on orders over $350 CAD, with expedited options available. Canadian orders ship with duties and taxes paid — there are no additional charges on delivery.
Where do you ship, and will I pay duty?
We ship worldwide. All international orders ship Delivered Duty Paid (DDP), which means duties and taxes are calculated and paid at checkout. There is nothing extra to pay when your order arrives.
Are there products you can't ship internationally?
Yes. Products containing lithium batteries or Bluetooth — power banks, speakers, headphones and earbuds — are restricted for international shipping, and the rules vary by destination country. These products are marked on their product pages. If you're ordering from outside Canada and the US, contact us before you order and we'll confirm what we're able to send.
Which carriers do you use?
We ship to physical addresses with DHL, UPS, and USPS / Canada Post, and to PO boxes with USPS / Canada Post. You choose the service and see estimated delivery times at checkout.
Can you ship to multiple addresses?
Yes. We can ship to a mailing list you provide, with a minimum of 12 products. There is a $4 per shipment handling charge plus the actual shipping cost — contact us with your list and we'll set it up.
Do you offer local pickup, and where are you located?
Our production facility is in Marietta, Georgia. Local pickup is available on request — please contact us before ordering to arrange it. Pickup is not selectable at checkout.
Product & Quality
Is your custom drinkware good quality?
Yes. We select the most popular items from leading brands for great selection, quality, and value, and use state-of-the-art engraving equipment for finely detailed, crisp results.
What does the final engraving look like?
Tumblers are laser engraved through the powder coating to expose the stainless steel underneath — it won't rub off with washing or handling. Wooden items get a permanent, shallow darkening effect.
How do I care for my items?
Tumblers and drinkware are dishwasher safe unless the product page says otherwise — full-color printed items should be hand washed. Cutting boards are hand wash only: warm, soapy water, and re-oil every couple of months with cutting board oil or mineral oil. Don't use food oils such as olive or canola, which go rancid.
What if something is wrong with my order?
Please inspect your order when it arrives and contact us within 30 days of delivery if anything is defective, damaged or incorrect.
Still have questions? Contact our team today.
