Shipping and Returns
SHIPPING
Most of our personalized items ship in 1-3 days by the methods listed at checkout. Â
Orders over 12 items allow 7-10 days for production.
Expedited shipping speeds up the in-transit time but does not reduce the production time. Rush Production service is available for $8 per item for qualifying products and orders.
We are not responsible for any carrier delays in delivery. Please leave an extra "buffer" day if delivery by a specific date is critical - weather and carrier delays do occur.
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FREE SHIPPING
Free shipping applies to orders that meet a minimum value:
Canadian orders: $300 CDN
US Orders: $200 USD
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SPLIT SHIPPING
We can ship your items to a mailing list you provide. There is a charge per package plus the actual shipping cost. There is a minimum of 12 products for split shipping.
Please contact us for more details.Â
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INTERNATIONAL SHIPPING
We only ship to the USA and Canada.
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INSPECTION
Upon receiving your order, please inspect it and contact us within 48 hours if there is a problem with the order. All claims must be made within 48 hours of delivery.Â
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RETURN POLICY
Products that have been personalized or altered cannot be returned unless there is a quality issue. Returns must be processed within 30 days. To return an item, please contact us.Â